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The Company Admin Role

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Written by AT Ops
Updated over 4 months ago

Compliance officer or Dealer IT administrator, who can view data from all locations, modify company and location information, manage dealership users, initiate ID-Checks and see all IDC results of the company.

Companies and Locations Management

Modifying Company Attributes

A Company-Admin can edit a Company's attributes (only for the company he belongs to) by navigating to the Companies tab and selecting the Edit Company action, against the respective company.

Company Attributes Update

Managing Company Departments List

A Company-Admin can update a Company's departments list (only for the company he belongs to) by navigating to the Companies tab and selecting the Update Department action, against the respective company. Upon selecting the Update Department, the user shall be prompted to upload a new list, which shall override the existing one.

Company Update Department Action

Company Update Department Upload CSV

A Company-Admin can delete a Company's departments list by navigating to the Companies tab and selecting the Delete Department action, against the respective company.

Delete Department List

Modifying Locations Attributes

A Company-Admin can edit a Location's attributes by navigating to the Locations tab and selecting the Edit Location action, against the respective location.

Location Attributes Update

User Management

Dealership User Management

A Company-Admin can create, modify and delete an user in the IDC system and assign him all possible Dealership roles :

  • Company Admin : Assigned to a particular Company

  • Location Manager : Assigned to a particular Location within a Company

  • Location User : Assigned to a particular Location within a Company

  • Location Viewer : Assigned to a particular Location within a Company

  • Location User Partner : Assigned to a particular Location within a Company

An user can be added by navigating to the User Management tab, selecting the + Add User option, filling out the user's details with a role assignment.

User Onboarding

When onboarding a Company Admin user, they need to be assigned to a Company.

Company Admin Onboarding

When onboarding a Location Manager, Location User or a Location Viewer user, they need to be assigned to a particular Location associated to a Company.

Location Manager/User/Viewer Onboarding

On filling the details and clicking Add User, send an user invitation email with a link to complete the user registration.

Once the onboarded user receives the user invitation mail, the registration needs to be completed by changing the temporary password.

User Registration

Users will be prompted to setup their second factor authentication method during the registration completion step. Please refer to Multi Factor Authentication.

ID Check Execution

Initiate ID-Check

For a Company-Admin to initiate and ID Check, one of the location's must be selected in first place.

Company Admin Location Selection

After a location selection, the ID Check initiate options shall become active, otherwise greyed out/inactive, by default.

Company Admin ID Check Type Selection

Once the ID Check options are available, the user can initiate a respective ID Check (Fast/Full), either from the LHS tab or from the main screen.

  • Fast ID Check :

Company Admin Fast ID Check

Company Admin Fast ID Check

  • Full ID Check :

Company Admin Full ID Check

Company Admin Full ID Check

There are 2 different modes for delivering the ID Check link :

  1. Generate QR code and a link (a.k.a Onsite)

  2. Send the link directly to the customer's email and phone number (a.k.a Remote)

Remote ID Check option

Initiate a quick ID Check

A new ID check can be initiated using the settings of a previous check, if needed. In this case, the settings from the selected previous check is already pre-filled, allowing the user to initiate a new check real quick. The pre-filled settings can also be updated/edited before initiating the check.

Quick ID Check

Quick ID Check

Quick ID Check

Customer Consent Collection

Upon initiating an ID Check or a quick ID Check, when the customer scans the QR code or opens the ID Check link received in email/SMS, they are redirected to consent collection page.

Consent Collection

Consent Collection

Customer would have the option to review and update the Given Names (First & Middle Name) and Surname, read/agree to the Terms & Conditions, provide consent and proceed with the ID Check.

Display IDC list

Home Tab

A Company-Admin can have a quick view of the ID Check results from the Home screen tab.

The home screen view also provides a quick and easy way to get check for the Recently Created ID Checks and viewing the detailed results.

ID Check Results

Results Tab

By navigating to the Results tab, a Company-Admin can view all the ID Checks results list that have been performed at the Dealership company i.e. by all dealership users (all Company-Admins, Location-Managers, Location-Users, Location-User Partners).

Results color coding :

  • Pass : Check has been completed, results were received and Passed the SCORE Required criteria. Indicated in Green color coding.

  • Fail : Check has been completed, results were received and Failed the SCORE Required criteria or the session has timed out, user abort etc. Indicated in Red color coding.

  • Expired : The generated session link was never used. Links generated will expire after 6 hrs for both Onsite and Remote ID Checks, if unused. Indicated in Red color coding.

  • Pending : Check is in Pending state i.e. (neither Passed, Failed or Expired) Indicated in Grey color coding.

ID Check Results

The IDV Status and IDV Error columns indicates the session's status/error returned by the IDEMIA platform. A mouse hover on the IDV Error provides the description.

Please refer to the below tables for more information on IDV Status and Errors :

| IDV Status | Description |

  • STARTED : Session has started.

  • SUCCESS : Session has been completed successfully.

  • FAILURE : Session has not completed successfully. Refer to the error codes table below for more details.

  • ERROR : The session encountered a technical error during the process. Refer to the error codes table below for more details.

  • HEARTBEAT_TIMEOUT : he session timed out. Refer to the error codes table below for more details.

| IDV Error Code | Description |

  • NO_ERROR : No error encountered during the session.

  • SESSION_NOT_STARTED : The user did not start the session.

  • SESSION_TIMEOUT : The user dropped off (5 minutes inactivity).

  • UNSUPPORTED_CONFIGURATION : The user's device configuration is not supported (OS, Browser, Camera Resolution).

  • USER_ABORT : The user aborted the process.

  • LOA_NOT_REACHED : Minimum target LOA has not been reached

  • PROCESS_TERMINATION : The session ended by itself as the User reached the maximum number of attempts

  • VCI_ERROR : Technical error during Verifiable Credential Issuance

  • TECHNICAL_ERROR : Technical error during the Identity Proofing Session

  • GENERIC_ERROR : Unexpected error during the Identity Proofing Session

Search, Filters and Results View Customizations

A Search on the results can be performed inputting a free text in the search bar.

ID Check Results Search

Results can be filtered by applying desired filters for the available columns.

ID Check Results Filters

Columns can be re-ordered by horizontally dragging them from the Reorder tab.

ID Check Results re-order columns

An user can hide/unhide some columns from the display, based on the preference. Hiding of certain important columns is disabled on purpose to preserve the user experience.

ID Check Results hide-unhide

A user can adjust the width of the columns by dragging them.

ID Check Results adjust column width

Notes :

  1. The preferences set by the user are not persistent and will be lost upon logout.

Display ID-Check Detailed Results

From the Results list, a Company-Admin can view the details of each ID Check results (by clicking the Customer Name) that have been performed at the Dealership company i.e. by all dealership users (all Company-Admins, Location-Managers & Location-Users).

The Customer Name is extracted from the IDEMIA results, hence, will only be available if the check has been completed and proof files with all the details was received from IDEMIA.

ID Check Results

ID Check Results

ID Check Results

ID Check Results

In the detailed results page, if the provided given names and surnames did matched, it will be indicated as below :

ID Check Results

In the detailed results page, if the provided given names and surnames did not matched, it will be indicated as below :

ID Check Results

PDF Download/Export of IDC Results

A Company-Admin can download a copy of the customer's IDC result, by navigating the detailed results section and clicking on the Download Result option. This will export and download the IDC result in a PDF format.

PDF Export IDC Results

Notes :

  1. To allow the download in a specific location, please ensure the below Download settings in your browser is enable :

Browser Settings for Download

If the setting is disabled, the Download automatically happens in the default download directory.

Purchase & Inventory Management

Viewing and Submitting a Purchase Request (a.k.a Refill Request)

A Company-Admin can view all the Purchase Requests (a.k.a Credit Refills) and its current Status for all the Companies by navigating to the Purchases tab.

The Status of the Purchase Requests can be one of the following :

  • Submitted : Request submitted by a Company Admin but not yet processed by the Kudelski staff

  • Completed : Request fulfilled by the Sales-Admin

  • Cancelled : Request cancelled by the Sales-Admin

View Purchase Requests

A Company-Admin can submit a new purchase request on behalf of the Company by navigating to the Purchases tab and performing a + Add Purchase with :

  • Number of Credit to Add (pre-Configured values of 1000, 5000, 10000, 25000, 50000)

Submit Purchase Request

ID Check Inventory

ID Check Inventory By Company

The ID Check inventory for the company in the home screen of Inventory tab for the Company-Admin to view, where :

  • Total Credits : Sum of all purchased IDC credit of the company

  • Used Credits : Number of IDC credits that have been used by the company

  • Requested Checks : Number of ID Checks that have been requested

  • Credits Available : Corresponds to available IDC credits for the company

The Requested Checks is updated once every 24 hours whereas Total Credits, Used Credits and Credits Available are updated immediately with an ID Check workflow.

IDC Inventory Companies

ID Check By Locations

The ID Checks by locations for the given company can be accessed by the Company-Admin by clicking on a respective company name.

IDC By Locations

IDC By Locations

The ID Check by Locations is updated once every 24 hours.

View Purchase History

A Company-Admin can view the purchase history of the company by selecting the View Purchase History option against the company.

View Purchase History

View Purchase History Details

Notes :

  1. An entry in the Purchase History with the Purchase Request ID as NA, indicates that were added without a purchase request from the Company side. This could either be a case of initial credits being added to a company or the addition of test credits.

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