Dealer fraud analyst or Dealer marketing lead, who can view check data but not change anything in his location.
Switching Roles
A Dealership user with Location-Manager, Location-User, Location-Viewer having multiple access/roles, can be switch their roles, like below :
ID Check Execution
Display IDC list
By navigating to the Results tab, a Location-Viewer can view all the ID Checks results list that have been performed at the Dealership Location.
Results color coding :
Pass: Check has been completed, results were received andPassedtheSCORE Requiredcriteria. Indicated inGreencolor coding.Fail: Check has been completed, results were received andFailedtheSCORE Requiredcriteria or the session has timed out, user abort etc. Indicated inRedcolor coding.Expired: The generated session link was never used. Links generated will expire after6 hrsfor both Onsite and Remote ID Checks, if unused. Indicated inRedcolor coding.Pending: Check is inPendingstate i.e. (neitherPassed,Failed, orExpired) Indicated inGreycolor coding.
The IDV Status and IDV Error columns indicates the session's status/error returned by the IDEMIA platform. A mouse hover on the IDV Error provides the description.
Please refer to the below tables for more information on IDV Status and Errors :
| IDV Status | Description |
STARTED: Session has started.SUCCESS: Session has been completed successfully.FAILURE: Session has not completed successfully. Refer to the error codes table below for more details.ERROR: The session encountered a technical error during the process. Refer to the error codes table below for more details.HEARTBEAT_TIMEOUT: he session timed out. Refer to the error codes table below for more details.
| IDV Error Code | Description |
NO_ERROR: No error encountered during the session.SESSION_NOT_STARTED: The user did not start the session.SESSION_TIMEOUT: The user dropped off (5 minutes inactivity).UNSUPPORTED_CONFIGURATION: The user's device configuration is not supported (OS, Browser, Camera Resolution).USER_ABORT: The user aborted the process.LOA_NOT_REACHED: Minimum target LOA has not been reachedPROCESS_TERMINATION: The session ended by itself as the User reached the maximum number of attemptsVCI_ERROR: Technical error during Verifiable Credential IssuanceTECHNICAL_ERROR: Technical error during the Identity Proofing SessionGENERIC_ERROR: Unexpected error during the Identity Proofing Session
Search, Filters and Results View Customizations
A Search on the results can be performed inputting a free text in the search bar.
Results can be filtered by applying desired filters for the available columns.
Columns can be re-ordered by horizontally dragging them from the Reorder tab.
An user can hide/unhide some columns from the display, based on the preference. Hiding of certain important columns is disabled on purpose to preserve the user experience.
A user can adjust the width of the columns by dragging them.
Notes :
The preferences set by the user are not persistent and will be lost upon logout.
Display ID-Check Detailed Results
From the Results list, a Location-Viewer can view the details of each ID Check results (by clicking the Customer Name) that have been performed at the Dealership Location.
The Customer Name is extracted from the IDEMIA results, hence, will only be available if the check has been completed and proof files with all the details was received from IDEMIA.
In the detailed results page, if the provided given names and surnames did matched, it will be indicated as below :
In the detailed results page, if the provided given names and surnames did not matched, it will be indicated as below :
PDF Download/Export of IDC Results
A Location-Viewer can download a copy of the customer's IDC result, by navigating the detailed results section and clicking on the Download Result option. This will export and download the IDC result in a PDF format.
Notes :
To allow the download in a specific location, please ensure the below
Downloadsettings in your browser is enable :
If the setting is disabled, the Download automatically happens in the default download directory.